Whole Hearted Home Care -
Job Type: Full-time independent contractor, 40 hours/week, fully remote Pay: $4–6 USD/hour based on experience, paid in USD via Wise Schedule: 1:00 PM – 9:00 PM US Eastern Time, Monday–Friday (approx. 7:00 PM – 3:00 AM SAST). This is a night-shift role on South African time — please only apply if you can work these hours consistently. Location: Remote. English as a first language is required.
About Us
We're a growing US-based senior home care company. Our schedulers are the operational heartbeat of the business — every shift that gets filled means a senior gets the care they depend on. You'll join an established remote team with experienced VA leadership and clear systems.
The Role
You'll own the daily schedule for our caregiving team: matching caregivers to client shifts, resolving call-outs fast, and keeping our scheduling software accurate in real time. Scheduling comes first, but this is also an admin role — when the schedule is quiet, you'll be on client calls, chasing down paperwork from caregivers, and keeping our records clean.
Day to day, you will:
Build and maintain caregiver schedules in our scheduling platform (AxisCare)
Fill open shifts and respond to same-day call-outs by phoning caregivers until coverage is confirmed
Monitor missed clock-ins/clock-outs and follow up immediately
Communicate schedule changes to caregivers and clients by phone and text
Match caregivers to clients based on skills, availability, location, and client preferences
Flag recurring coverage gaps and staffing risks to leadership
Keep clean notes so the next shift picks up exactly where you left off
Admin support (roughly 20–30% of the role):
Call and message clients with updates, reminders, and check-ins
Follow up with caregivers to collect documents, timesheets, signatures, and other outstanding items
Data entry: keeping client and caregiver records accurate and up to date in our systems
General administrative tasks assigned by leadership
Orienting new caregivers with roles and responsibilities
Who We're Looking For
English as a first language with a clear, warm phone manner — most of this job happens on the phone with US caregivers and families
Highly organized and calm under pressure — call-outs happen daily and you'll be the one solving them
Reliable home office setup: fast fibre/LTE internet, quiet workspace, backup power for load shedding (UPS or inverter)
Comfortable working US East Coast evening hours long-term
Experience with scheduling, dispatching, staffing coordination, or call-center work strongly preferred
Home care, healthcare, or AxisCare experience is a plus, not a requirement
What You Get
Stable full-time hours with a US company, paid reliably in USD
Direct hire — no agency taking a cut of your rate
Clear systems, training, and an experienced lead scheduler to support you