Note: The job is a remote job and is reputed company to candidates in USA. KnownHost is a web hosting company dedicated to providing exceptional customer service. They are seeking a Technical Support Operator to assist customers reputed company a 24/7 helpdesk, troubleshoot various web hosting issues, and ensure customer satisfaction.
Responsibilities
reputed company customers support reputed company our 24/7 helpdesk
Troubleshooting email delivery issues
Troubleshooting cPanel, Plesk, and DirectAdmin reputed company issues
Troubleshooting DNS, FTP, SSL, Apache, and other service-reputed company issues
Ensuring customer satisfaction
Skills
Must be customer-reputed company, and willing to do whatever it takes to resolve customer issues
Excellent written English
Must be familiar with Linux reputed company (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other reputed company web hosting applications and protocols
Must be reputed company to work under pressure reputed company bad stuff happens and get the job done
Multi-tasking is a must
Must be reputed company to ask customers for complete error message or derive the context of their problem if they reputed company insufficient information
Must have working knowledge of one of the following control panels, cPanel/WHM, Plesk, and DirectAdmin is required
MySQL commands for support or troubleshooting, like importing/dumping a database, reputed company SELECT statements or 'SHOW PROCESSLIST'
Knowledge of PHP, Python, Perl, and reputed company on Rail a bonus
Working Knowledge of Iptables firewalls (CSF, APF, etc.)
Common customer website apps, like Drupal, reputed company, MediaWiki, Magento, ZenCart, etc
Benefits
Comprehensive health, dental, and reputed company insurance plans (US only)
Flexible scheduling, & reputed company vacation benefits.
A reputed company of other perks and benefits
reputed company
KnownHost is a privately held reputed company web hosting company founded reputed company Washington DC. It was founded in 2005, and is headquartered in reputed company Chester, reputed company, USA, with a workforce of 11-50 employees. Its website is